**This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.**

Our stations team at Birmingham International are looking for enthusiastic individuals to join our Talent bank of Customer Service Assistants. 

Do you have a passion and take pride in delivering excellent customer service? Do you get a buzz from making a difference to others?

Then THIS is THE opportunity for YOU!

Here at Avanti West Coast, we are raising the bar on providing excellent customer service across the communities we serve. No two days on the railway are the same, with over 500,000 customers travelling on our network weekly, our Customer Service Assistants play a vital role in keeping our customers safe at the station and play a big part in keeping the network moving seamlessly. In this role you will have a chance to share your spark and make our customers experience memorable as they travel though our stations.

This is an important role for us so we really need the right person. We don't just want someone who can answer questions, we want a team player who can help customers on their way with a cheerful smile.

Want to be part of a team that Wins together? Take a look at the Role Profile .

Essentials of the role include:

• Provide travel assistance, information and guidance to customers throughout the station including on platforms, concourse and all public areas.
• Taking initiative in problem solving and providing reassurance to customers.
• Ensure the safe and punctual dispatch of all services.
• Keep colleagues and customers safe through completing safety checks on the station.
• Be an ambassador for the company by going above an beyond for our customers.

If there's nothing you like better than learning new things and meeting new people, then you could be just who we're looking for.

Please note this is a safety critical position and you will need to pass a safety critical medical if successful with your application. Training will be provided. Please note, this role is Internal Only.

If successful with your application you will be placed in a Talent Bank, and offered a role as and when they arise.

As well as working with a fantastic team at Birmingham International you will also receive:-

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

Please upload a CV as part of your application.

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use