Are you passionate about creating exceptional customer experiences? We are seeking an Accessibility Coordinator to join our dynamic team.

The location for this role is Birmingham or London.

As our Accessibility Coordinator your purpose will be to work with colleagues across our business to make all aspects of our service fully accessible to everyone.

Key projects will include working with colleagues at stations and on trains to continuously improve the delivery of the Passenger Assistance service and monitoring the delivery of our AWC Accessible Travel Policy.

Interested? Why not look at the role profile for more information.

As the ideal candidate you will have great communication skills which will be crucial in working with and inspiring colleagues to continuously improve the customer experience we deliver every day. You will have a track record in using customer insight to drive business improvement and experience in managing projects.

Benefits include:

• Railway pension scheme
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operator

At Avanti West Coast, we value the differences that make each of us unique! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are welcomed, recognised, accepted and put to good use!