Our Onboard team at Glasgow are looking for enthusiastic individuals to join our Talent bank of Customer Service Assistants. 

Do you have a passion and take pride in delivering excellent customer service? Do you get a buzz from making a difference to others?

Then THIS is THE opportunity for YOU!

Here at Avanti West Coast, we are raising the bar on providing excellent customer service across the communities we serve. No two days on the railway are the same, with over 500,000 customers travelling on our network weekly, our Customer Service Assistants play a vital role in making a difference to our customers journey whether that is selling them refreshments from the Onboard shop or delivering an exceptional at seat service of our wonderful range of food and drinks in First Class. In this role you will have a chance to share your spark and make our customers experience memorable as they travel across the network.

This is an important role for us, so we really need the right person. We don't just want someone who can answer questions, we want a team player who can help customers on their way with a cheerful smile.

Want to be part of a team that Wins together? See the job description for further details and take a look below.

To excel in this role, you will have:

• The ability to always provide a high level of excellent customer service.

• Excellent attention to detail with the ability to solve problems and think on your feet.

• A positive and proactive approach to the way you work.

• Excellent communication skills.

If there's nothing you like better than learning new things and meeting new people, then you could be just who we're looking for. All training will be provided!

If successful with your application you will be placed in a Talent Bank, and offered a role as and when they arise. 

As well as working with a fantastic team at Glasgow you will also receive:-

• Final salary pension

• Free travel on Avanti West Coast for you/spouse/partner/dependents

• Privilege Travel card (75% off other train operators fares for leisure travel)

• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)

• 10 free journeys on other First Group Train Operators

Please upload a CV as part of your application.

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.