Shape the Future of Rail Technology: Become an IT Project Support Officer at Avanti West Coast!

Join Our IT Project Delivery & Digital Transformation Teams!

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*This role is for INTERNAL APPLICANTS only*

Our IT Project Delivery & Solutions and Digital Transformation Teams are at the forefront of delivering cutting-edge technology systems and applications across the business. We equip our colleagues with the most innovative tools to excel in their roles. As subject matter experts, we ensure a seamless transition to Business as Usual for ongoing support.

As an IT Project Support Officer, you will coordinate and assist in delivering technology projects, conduct User Acceptance Testing (UAT), and create training materials. You'll monitor technology changes, gather feedback, and support project transitions to Business as Usual (BAU). Collaborating with Service, Support, Security, and Data teams, you'll ensure technology enhances the customer and colleague experience.

You will:

• Provide the appropriate range and quality of project documentation, including creating and update of reports, project plans and other key project documentation using the project governance guidelines and templates.

• Carry out User acceptance testing of systems to ensure they meet quality standards

• Produce written documentation to support your work, report on findings and present to stakeholders.

• Subject Matter Expert for Technology Solutions and projects

• Assist in the transition of technology systems and service into Business as Usual (BAU)

• Support Project Managers in the planning and execution of technology projects

We are looking for individuals with:

• Proficient in Microsoft Office (PowerPoint, Word, Excel) for data analysis.

• Experience in monitoring IT projects and reporting progress, ideally in the rail sector.

• Strong organisational, time management, and prioritisation skills.

• Ability to build relationships with key stakeholders.

• Excellent written and verbal communication skills.

• Good analytical skills for resolving technical issues.

Please see our role profile for more information

 Benefits:

• Railway pension scheme

• Free travel on Avanti West Coast for you/spouse/partner/dependents

• Privilege Travel card (75% off other train operators fares for leisure travel)

• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)

• 10 free journeys on other First Group Train Operator

At Avanti West Coast, we value the differences that make each of us unique! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are welcomed, recognised, accepted and put to good use!