Trainer and Assessor:  Empowering Excellence, One Training at a Time!

Our reputation for delivering amazing customer experiences is built on the dedication of our fantastic frontline colleagues. But who trains them to be so exceptional? That could be you! We are looking for passionate individuals who embody the highest standards and are committed to developing, supporting, and caring for our team. This is your chance to join a talented and dedicated team.

In this role, you will not only train new starters but also play a key part in delivering and assessing apprenticeships. These programs enable our colleagues to gain nationally recognized qualifications and enhance their skills in English, Maths, and IT.

Reporting to the Head of Learning & Development, you will oversee the entire training process for apprentices, coaching, mentoring, and assessing them against Level 2-3 standards in Customer Service and Transport Services.

To be successful in this role, you will have:

• Level 3 Award in Education and Training (or working towards)
• Occupational experience in a customer experience environment.
• The ability to motivate, coach and inspire others.
• The ability to convert ideas into impactful results

Please see the role profile for further information

Benefits include: 

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

Ready to apply? Please remember to upload a CV with your application. 

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability and sexual orientation.