We are looking for a Lead Station Manager to join our team at London Euston Station

The Lead Station Manager will support the Customer Experience Manager to implement the organisational strategy through providing leadership and direction to the station teams and ensuring Key performance indicators are met.

We are looking for an individual with experience and passion for people management who can form strong relationships quickly. Will be accomplished in change management with an ability to monitor and successfully lead change within an organisation.

As a Lead Station Manager your key responsibilities include:

• Deputising for the Customer Experience Manger during periods of absence
• Support the Customer Experience Manager in the effective and efficient service delivery for the region in line with the functional operational KPIs
• Support the CEM in the application of robust absence management, coach and support new Station Managers within the region and support existing Station Managers to ensure the region is set up for success
• Ensure the proactive management of a safe and on-time railway, creating a safety culture, focusing on continuous improvement
• Establish clear performance and behavioural expectations, addressing issues in a consistent and timely manner
• The efficient resourcing of your station team to achieve operational and customer service delivery whilst managing station budget.

Please view the role profile for full responsibilities of the role.

Benefits include:

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

At Avanti West Coast, we value the differences that make each of us unique! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are welcomed, recognised, accepted and put to good use!